Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Create an account;
• Place an order;
• Request information about our vending machines or products;
• Contact our customer support team;
• Subscribe to our marketing communications;
• Complete forms on our website;
• Participate in promotions or competitions; or
• Otherwise communicate with us.

This information may include:

• Full name;
• Email address;
• Telephone or mobile number;
• Billing and delivery information;
• Company or business information;
• Order and transaction information;
• Payment-related information;
• Information provided when communicating with our support team; and
• Any other information you voluntarily provide to us.

2. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring website;
• General website usage information; and
• Other technical information necessary to operate and improve our website.

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders;
• Process payments;
• Arrange delivery of products;
• Communicate with you about your order;
• Respond to enquiries and customer-support requests;
• Provide quotations and product information;
• Manage customer accounts;
• Improve our website, products, and services;
• Detect and prevent fraud or unauthorised activity;
• Maintain website security;
• Comply with applicable legal and regulatory obligations;
• Send marketing communications where permitted by law; and
• Perform other legitimate business purposes connected with operating Prime Vend Tech.

4. Payments

Payments made through our website may be processed by independent third-party payment providers.

Prime Vend Tech does not generally store complete credit-card or debit-card details on its own systems. Payment information may be processed and stored by the applicable payment service provider in accordance with its own privacy and security policies.

5. Sharing Your Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment processors;
• Delivery and courier companies;
• Website hosting and technology providers;
• IT and security service providers;
• Marketing and analytics providers;
• Professional advisers; and
• Government, regulatory, or law-enforcement authorities where required or permitted by law.

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to require them to protect the information appropriately.

6. Marketing Communications

Where permitted by applicable law, we may send you information about Prime Vend Tech, our products, promotions, special offers, and other services.

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, payment information, delivery updates, or responses to enquiries.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember preferences;
• Keep items in your shopping cart;
• Understand how visitors use our website;
• Improve website performance;
• Provide relevant advertising where applicable; and
• Analyse website traffic.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of parts of our website.

8. Third-Party Services and Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

Prime Vend Tech is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

9. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Destruction;
• Alteration;
• Disclosure; and
• Other unlawful processing.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

In the event of a security compromise involving personal information, we will take appropriate steps as required by applicable law.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete transactions;
• Provide ongoing services;
• Maintain business and transaction records;
• Resolve disputes;
• Prevent fraud;
• Comply with legal obligations; and
• Enforce our agreements.

When personal information is no longer required, we may securely delete, destroy, or anonymise it where appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction or updating of inaccurate or incomplete information;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Request deletion of personal information where legally applicable;
• Object to receiving direct marketing communications; and
• Lodge a complaint regarding the processing of your personal information.

To exercise a privacy-related right, please contact us using the contact details below.

12. Children's Privacy

Our website and services are not intentionally directed at children where the collection of their personal information would be prohibited by applicable law.

We do not knowingly collect personal information from children without appropriate consent or another lawful basis where required.

13. International Transfers

Some of our service providers may process or store information outside South Africa.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.

14. Accuracy of Information

We aim to keep personal information accurate, complete, and up to date.

If your information changes or you believe information we hold about you is inaccurate, please contact us so that we can update it where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.

Any updated version will be published on this page.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Prime Vend Tech:

Website:** primevending.store

Email:** info@primevending.store

Telephone:** +27 84 832 6125

17. Complaints

If you have a concern regarding the processing of your personal information and are unable to resolve the matter directly with us, you may contact the **Information Regulator of South Africa**, which is responsible for regulating the processing of personal information under POPIA.

Information Regulator of South Africa

Website:** inforegulator.org.za

Email:** enquiries@inforegulator.org.za

Telephone:** 010 023 5200

18. Acceptance of This Privacy Policy

By accessing and using **primevending.store**, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described above, subject to applicable law.

Prime Vend Tech

Website:** primevending.store

Telephone:** +27 84 832 6125